General Terms and Conditions of Sale

Name: Equi-Move
Address: Boulevard Emile Bockstael 227 5590 Ciney
Email address:
Phone number: 0472 20 10 88
VAT number: BE 775526282


Article 1 - Purpose and scope

1.1. The present General Terms and Conditions of Sale define the rights and obligations of the parties in the context of the sale of products via the Equi-Move website available at The present General Conditions exclusively govern the sale of products offered on the Website.

1.2.  The General Conditions are concluded between, on the one hand, the company/individual Equi-Move (VAT BE 775526282), whose registered office is located at Boulevard Emile Bockstael 227 5590 Ciney, hereinafter referred to as the "Seller" and, on the other hand, the person wishing to consult the Site and make a purchase, hereinafter referred to as the "Customer". The Customer and the Seller are hereinafter jointly referred to as the "Parties". The Parties agree that their relationship shall be governed exclusively by the General Conditions, to the exclusion of all other conditions. Any order for a Product or service offered on the Site assumes prior consultation and express acceptance of the General Conditions by the Customer, without this acceptance being conditional on a handwritten signature by the Customer. In accordance with the legal provisions in force in Belgium relating to electronic signatures, the Seller may consider the Customer's order by the proposed means (see article 2.3) as constituting an electronic signature with the value of a handwritten signature with the contractual consequences that this implies.

1.4. The Customer who orders a Product on the Site must have full legal capacity.

1.5. The Seller reserves the right to modify the General Conditions, and will communicate the new version to the Users via the Site.

Article 2 - Protection of privacy

Equi-Move would like to remind you of its commitment to scrupulously respect the trust you have placed in us and to apply the legal obligations concerning the protection of privacy. This is why, as a Client, you have the right to access, rectify and delete data concerning you, which you can exercise by contacting us by post at Boulevard Emile Bockstael 227 5590 Ciney, by email at or by telephone at 0472 20 10 88.

Article 3 - On-line purchase methods

3.1. Purchase price of the Product or service
The price of the Products or services on sale on the Site is displayed in Euros including VAT. This price does not include the delivery costs payable by the Customer.
Even if the Seller modifies its prices after the sale, the Products will be invoiced on the basis of the price in force at the time the order is validated.

3.2 Delivery costs
When placing the Order, the Customer undertakes to pay, in addition to the Purchase Price of the Products ordered, the delivery costs. If these costs are modified after the purchase, they shall be invoiced on the basis of the rates in force at the time the order is validated. They shall not be reimbursed if the Customer returns the Order in accordance with his/her right of withdrawal or the legal guarantees, in accordance with Articles 6 and 7 respectively of these General Terms and Conditions.

3.3. To place an order, the Customer must fill in the order form provided on the Site, send an email to or place an order by telephone, by which means they must provide the information required for the transaction. The Seller cannot be held responsible for the consequences of providing incorrect information.
By placing an order, the Customer accepts all of these General Conditions and undertakes to pay the full amount due.

3.4. The data recorded by the Seller shall constitute proof of the contractual relations between the Parties.

3.5. The Seller reserves the right to refuse or cancel any order or any delivery in the event of an existing dispute with the Customer, total or partial non-payment of a previous order or refusal of authorisation of payment by credit card by banking organisations. In this case, the Seller shall not be held liable.

3.6. The Customer may cancel the order as long as it has not been shipped. The order will then be cancelled immediately, as well as the payment request if it has not yet been made. If the payment has already been received by the Seller, the Customer will be refunded the full Purchase Price. After delivery of the purchase, the Customer may no longer cancel the order, but may make use of his right of withdrawal (see Article 6).

Article 4 - Terms of payment

4.1. Payment for Purchases can be made in several ways:

payment in instalments

by debit card bancontact

credit cards

Bank transfer IBAN BE 02 2100 5059 4040 (FORTIS)

4.2. The validity of the payment will be confirmed or not after verification with the issuing bank. If the payment is confirmed, the payment will be debited according to the terms agreed with the bank that issued the card. The Product(s) ordered remain the sole property of the Seller until payment has been received.

4.3. Liability
In case of inconveniences or damage due to the use of the Internet (computer virus among others), the Seller cannot be held liable.

Article 5 - Shipping and delivery times

5.1. The Seller shall be responsible for the delivery of the Product(s) concerned by the transaction anywhere in Belgium. The Seller shall make every effort to ensure that the order is dispatched to the address indicated by the Customer within a few days following the validation of the Order. The order may be delivered to the address indicated by the Customer on working days, between 8am and 6pm. The parcel will be delivered to the addressee or to any other person present at the address indicated. In case of absence, a notice will be left in the mailbox with the modalities to follow. The Customer will have to collect the parcel or contact the delivery person to agree on a new method of receiving the parcel. If the Customer does not organise a new delivery within 2 weeks of the first presentation of the order, or if he is absent at the time of this new delivery, the order will automatically be returned to the Seller, generating possible additional delivery costs to be paid by the Customer.

5.2. Each delivery shall be deemed to have been made upon receipt of the Product by the Customer, automatically transferring the risks to the latter. Proof of receipt shall be provided by the delivery person.

5.3. Upon receipt of the parcel, the Customer must check the quality of his purchase and is entitled to make any complaints in accordance with his right of withdrawal or the legal guarantees, in accordance with Articles 6 and 7 respectively of these General Conditions. He may also refuse the package, if it clearly appears to have been opened or bears obvious traces of deterioration due to poor handling during delivery. In this second case, the complaints must be communicated to the seller within three working days following the delivery of the package.

Article 6 - Right of withdrawal and return

6.1. The consumer has the right to notify the company that he/she renounces the purchase, without penalties and without giving any reason, within fifteen (15) calendar days from the day following the delivery of the goods or the conclusion of the service contract in accordance with the provisions of the law of 6 APRIL 2010 on market practices and consumer protection.
As from the date on which the Customer expresses his/her intention to return all or part of his/her Order, he/she shall have a period of 10 calendar days to return the Products to the Seller. If this period is not respected, the Customer's right of withdrawal shall lapse and the order shall be considered final.

6.2. The return to the Seller shall be made to the following address: Boulevard Emile Bockstael 227, 5590 Ciney. The customer may choose the delivery method of his choice, knowing that the costs and risks related to the return of the package are at his expense, and must keep the proof of shipment.

6.3. In the event that the Customer uses his right of withdrawal, the Seller undertakes, after checking the returned items (see article 6.5), to refund the Purchase Price to the Customer at the latest within thirty (30) calendar days from the date of receipt of the return package by the Seller, excluding delivery costs.

6.4. Refund procedures
If the Customer has paid for the Order by credit card, a credit for the value of the purchase price of the returned items shall be made to the credit card used by the Customer to pay. The Customer shall be refunded in accordance with the terms and conditions agreed with the bank that issued the card. If the Customer has paid for the Order by another form of payment, the refund shall be made by bank transfer to the bank account number indicated by the Customer to the Seller. The Seller shall not be held liable for any invalid refund due to the Customer's failure to provide a valid bank account number.

6.5. This right of withdrawal will be refused if the Products delivered have obviously been used, soiled and/or damaged, or if they contain missing parts. The Product(s) must be returned in their original packaging, with all documents and accessories. If the returned items are not accepted due to the above conditions, the Customer will have to take them back and will not be refunded.

Article 7 - Legal guarantee

7.1. Insofar as the Customer is a consumer and the product in question is a consumer good, the Customer benefits from the legal guarantee of conformity on the products delivered, in accordance with the Belgian legislation in force, for a period of two years from delivery. Any defect found within 6 months from the date of delivery shall be presumed to have existed from the beginning. After this period of 6 months, the Seller may, if the circumstances justify it, contest the fact that the lack of conformity already existed at the time of delivery of the product. If the conditions of the guarantee are met, the Customer may demand the replacement of the item concerned, at no extra cost, and within a reasonable period of time and within the limits of the availability of similar items, or the refund of the Purchase Price. The Seller reserves the right to refuse the exchange or refund of the item under warranty if it appears that the item has not been used correctly according to the instructions for use or has been abused by the customer.

7.2. Contrary to the right of withdrawal (see Article 6), the Seller will reimburse the Customer for the cost of returning the item for which the Customer has made use of the legal guarantee, provided that it is returned by the delivery company chosen by the Seller and that it can be exchanged or reimbursed (see Article 7.1). In the event of an exchange, the delivery will also be at the Seller's expense.

Article 8 - Disputes

8.1. The present General Conditions are subject to Belgian law. In the event of a dispute, the courts of the judicial district of Namur shall have sole jurisdiction if an amicable solution has not been found beforehand.

8.2. The communications between the two Parties kept by the Seller will be considered as evidence that can be taken into account.

8.3. These General Conditions form a contractual whole between the two Parties. We endeavour to update them in accordance with Belgian legal changes that may have an impact on them. However, some of its articles may be considered invalid in application of a law, a regulation or following a final decision of a competent court. However, the other stipulations will retain their full force and scope.

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